Keep insurance follow-up moving. Bring order to billing. Give your team more room to care for patients.
Practical, personal support from Kayla Johnson for new and established dental practices.
Monthly support from $1,000 · Clearly defined scope · One personal point of contact
Choose a focused claims project or ongoing help with the billing work your practice needs most.
Clinical documentation and coding decisions remain with the practice. Adjustments, write-offs and submissions follow the office’s agreed approval process.
Choose your starting point. We review your volume and priorities before agreeing on exactly what is included.
For an office that handles daily billing but needs consistent insurance follow-up.
Includes up to 12 service hours monthly, covering delivery, reporting and meetings.
Ask about Claims SupportFor a team that needs help with current billing as well as insurance follow-up.
Includes up to 18 service hours monthly, shared across your agreed tasks.
Ask about Billing SupportFor a practice seeking expanded billing coordination and workflow support.
Starting scope includes up to 24 service hours monthly. Higher volume is quoted separately.
Request a tailored scopeHours are capacity limits, not unlimited billing coverage. Final claim volume, priorities and start date are written into your proposal. No extra work or fee increase without written approval. Monthly billing in advance; proposed month-to-month service with 30 days’ cancellation notice, subject to the signed agreement. No guaranteed insurer payment or recovery.
Up to 10 service hours on one agreed backlog batch, a baseline review, follow-up activity and a final status report. Ideal for testing the fit before ongoing support.
One 60-minute discovery session, review of your non-patient workflow materials, and a written action plan with three priorities. Implementation is quoted separately.
Four social captions with simple branded graphics and one patient-newsletter draft, with one consolidated revision round. Practice review required; publishing, ad spend, photography and patient outreach are excluded.
Daily benefits verification, credentialing, patient collections, live phone coverage, paid advertising and website builds are outside the monthly billing packages. Ask for a separate scope where available. Software and third-party charges are excluded unless stated in your proposal.
No need to have everything organized before reaching out. Tell me what your team keeps getting pulled away from.
This is a service guide. Kayla confirms the scope after reviewing your workload.
We discuss your team, software, approximate volume and priorities in a free 20-minute discovery conversation.
Your proposal names the tasks, capacity limit, reporting, office responsibilities and any separate backlog project.
We complete agreements and establish authorized system access, communication channels and approval responsibilities before billing work begins.
You receive a concise update on completed actions, payer or office blockers and next priorities.
I know how much happens behind the front desk.
My background includes 11 years in dental marketing and office management, including five years in management, plus four years in dental sales.
I created Practice Sidekick to give dental owners and office managers a practical way to get support without adding another full-time role.
We agree on the work, keep the communication clear, and make progress visible. You work directly with me.
Let’s meet ↗Yes. Claims Support or a cleanup pilot can be a focused starting point. We choose a workload that fits the agreed capacity, rather than assuming you need a full billing-management package.
The service supports your existing team. We define which billing tasks I own and which stay with your manager, clinical team or current billing provider.
Tell me your software and clearinghouse during discovery. I confirm access, workflow fit and any training needs before agreeing to work. Compatibility with a specific system is not assumed.
We prioritize the agreed work and review capacity before taking on extra tasks. Additional hours or expanded volume receive a separate written quote for approval. Unused hours do not roll over unless the agreement says otherwise.
No payment or recovery is guaranteed. I document follow-up actions and outcomes; payer decisions, coverage, documentation and deadlines affect what can be resolved.
Please use this website and email for business inquiries only. Patient records and billing documents are handled through practice-approved channels after onboarding.
Start with a free 20-minute discovery conversation. Share a little about your office and I’ll follow up to arrange a time.
Business inquiries only. Please don’t include patient names, dates of birth, insurance IDs or clinical records.